Payment, Delivery & Returns

Payment

Credit / Debit Card Payment

We accept all major Visa, Mastercard, Maestro, Cirrus, Switch and Solo credit and debit cards online and over the telephone. We will only dispatch goods upon cleared payments.

Cheque / Bank Transfer Payments

If you wish to pay by any other method, such as Cheque or Bank Transfer, please contact us via telephone.

Credit Account

If you would like to apply for a credit account please download our Credit Account Application Form, print, complete and fax back to us via the fax number on the application form. If your credit account has been approved you can contact us via telephone to place your order.

Delivery

UK Mainland Delivery

Our delivery prices are based on the total weight and size of the parcel(s) and your postcode. Delivery to UK mainland addresses is usually next working day (on stock items) if ordered before 12 noon. If you require an urgent delivery, please call us to check stock and estimated delivery time for any product you see on our website. Standard delivery days are Monday to Friday. Saturday deliveries are subject to higher postage charges and should be arranged via telephone in advance of ordering. A signature on delivery is required.

Outside of the UK Mainland

If your delivery address is outside of the UK mainland (i.e. Northern Ireland, Scottish Islands & Highlands, Isle of Man, Isle of Wight and Channel Islands) please contact us for a shipping quotation before ordering. A signature on delivery is required.

Export Delivery

If you require goods for export from the UK to any location worldwide please contact us via telephone or email to request a quotation before ordering.

Need an email address to send your enquiry to? Call our sales team today or visit our manned LiveChat service so we can give you the correct contact information to satisfy your needs!

Returns & Damage Reporting Policy

We want to ensure every customer receives their order in perfect condition. To help us resolve any delivery issues quickly and effectively, we kindly ask all customers - both consumers and business buyers - to inspect their goods within 24 hours of delivery.

Inspection & Damage Reporting – All Customers

Please check your delivery carefully upon arrival. If there is any visible damage, defect, or missing item, you must notify us within 24 hours of delivery by contacting:

0808 196 9382
help@linemarkerpaint.co.uk

Most courier services require damage claims to be submitted within 24 hours of delivery. Promptly reporting any issues allows us to file a claim on your behalf and resolve the matter quickly.

If damage is not reported within this timeframe, the claim may be denied, and we may not be able to offer a refund or replacement.

Returns & Cancellations – Consumer Customers (Private Individuals)

If you are a consumer and have changed your mind, you have the right to cancel your order within 14 calendar days of receiving the goods, in line with your statutory cooling-off period.

To be eligible for a full refund:

• Returns are accepted provided the products are in perfect condition and returned with their original packaging, including all contents and instructions.
• If the item has been used or installed and an inspection may be required, a partial refund may apply
• If the product is not faulty you are responsible for the cost of the return, we strongly recommend using a fully trackable shipping service to ensure the safe return of your items.
• If the product is proven to be faulty then we will cover the cost of the return.
• Refunds will be issued within 14 days of receiving the returned goods.

Returns – Business Customers (Trade / Commercial Buyers)

Please note that cancellation rights under the Consumer Contracts Regulations do not apply to business purchases. We do not accept returns for change-of-mind business orders unless previously agreed in writing at our discretion.

Any issues or damage must still be reported within 24 hours of delivery, as outlined above

Restocking Fee

If a return is agreed a restocking fee of 25% of the item's value will apply to all returned items. This fee helps cover the costs of processing the return and readying the product for resale.

Faulty Goods

If your product is faulty, you may return it to us for inspection. If a fault is confirmed, we will repair, replace, or refund the product, including the return shipping costs. However, if the product is found to be not faulty, return shipping costs will not be covered, and we will contact you to discuss your preferred next steps.

How to Arrange a Return – All Customers

To request a return or report an issue, please contact us with your:

• Order number
• Details of the issue
• Photographic evidence, where applicable

Once your return is approved, we will provide a Returns Number and Returns Form, which must be included with the returned item(s).

Please note: If the items are not faulty, the customer is responsible for return shipping costs.

We strongly recommend using a fully trackable shipping service to ensure the safe return of your items.